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Your account's security and confidentiality is important to us. To learn more, please read our Privacy and Security Statement. As information submitted through email is not encrypted during transmission, please ensure the following:. We assure you that your complaint will be handled with care and urgency. We aim to resolve most issues within 10 working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve.

You may also get in touch with the Bangko Sentral Financial Consumer Protection Department through their email: consumeraffairs bsp. Note: Do not provide your account or credit card numbers or disclose any other confidential information or banking instructions through email. Contact us It is our pleasure to assist you. Call us. Call us and let us know how we can help you.

Email us Your account's security and confidentiality is important to us. As information submitted through email is not encrypted during transmission, please ensure the following: Do not provide your account or credit card numbers or any other confidential information Do not provide banking instructions within your message.

To ensure the security of your account, we will not process any account-related queries and instructions through this form. For account-related queries and instructions, please send us a secured message by logging on to HSBC online banking using your security device.

Email us now. Find a branch Come talk to us face to face. Branch locator Branch locator click to apply for Branch Finder This link will open in a new window. Back to top.At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need.

Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We'll investigate the situation and where necessary, set about putting things right as quickly as possible. We may also take steps to avoid similar problems happening in the future.

Customer Service

Your views are important to us and your feedback is key to improving the products and services we offer. We take customer service very seriously, and as such we have a complaint handling procedure in place.

We shall issue an acknowledgment for any complaint received from you within 48 hours. We will aim to provide you with a reply as soon as the relevant facts of the complaint have been investigated, within 10 working days from when the complaint is received. We will then provide you with a definitive reply as soon as the relevant facts of the complaint have been investigated. If you're an existing customer and use our online banking then the quickest and most secure way to submit a complaint is to:.

If you then feel that your concern has not been dealt with to your complete satisfaction, you may also direct your complaint by writing to the Arbiter of Financial Services at the below address:. Or by visiting the Arbiter for Financial Services site. Complaints with the Arbiter for Financial Services' Office should always be made in writing. If you need to include sensitive information about your accounts with us, please do so via online banking Secure Messaging.

Click on the button below to log on to online banking and send us a secure message now. It is extremely important that in your email you do not include any confidential information related to your accounts with us e. We'll never ask you to share any personal information on our social media channels, other than that which is needed to enter specific competitions. In the interest of security, please don't post your bank details anywhere on any of our pages. Another convenient way you can contact us for non-personal questions, is by connecting with us on Messenger.

We'd love to hear from you, so if you have any queries, please send us a tweet or a post on our Facebook page. HSBC strongly recommends you to not share any personal data like your name, address, date of birth, bank account number, credit card number etc. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media. Please do not post content onto the Interactive Space that promotes, suggests or encourages:.

We do not use any automation tools to post content.HSBC strives to create a more equal, just and inclusive community in our country and around the world.

HSBC went dancing in the streets to celebrate being the first to offer contactless payments across all cards in the US, letting customers PayFaster. Our 12th annual Expat Explorer survey is out and reveals the best places around the world to live and work. Deposit products are offered in the U. Member FDIC. Mortgage and home equity products are offered in the U. Subject to credit approval.

Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply. Discounts can be cancelled or are subject to change at any time and cannot be combined with any other offer or discount.

United States persons are subject to U.

HSBC World Elite MasterCard: Canada's Most Underrated Credit Card?

Any opinions, judgments, advice, statements, services, offers or other information presented within a Beyond Banking article are those of a third party and not HSBC. Explore mortgages while rates are low Now may be a great time to buy or refinance a home. Learn more. Pay bills online. Pay bills to anyone in the US online, for free. Click to dismiss the message. Find the HSBC checking account that's right for you. HSBC savings accounts may help you reach your financial goals sooner.

Credit Cards. New introductory offers plus unique benefits and rich rewards. Discover Personal Loans. Fixed Rates as low as 5.

hsbc contact

Keep Calm and Mortgage On. Coming to America. The Lowdown on Student Loans.Here's how:. If you can't see the Chat option, no agents are available at the moment. Please use the chat feature in the mobile app or try one of our other contact options. Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message.

Find out more about Apple Business Chat. Your feedback is really important to us. Alternatively, you can visit us in branch to speak to us in person. You can also book an appointment. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. We love being able to keep you updated with important news and exciting offers.

We can do this by email, over the phone or even by post. However, we want to make sure that you only hear from us in a way that suits you. So please tell us what's best for you by logging on to online bankinggiving us a call or visiting your local branch.

Find everything you need to know and what to do if you don't recognise a transaction on your account. You can do a lot of your banking online and on our mobile banking app from the comfort of your home.

Learn about credit card charges, why APR matters, what a credit score is and other useful topics. Contact us We're here to help. Have a chat with us. Mobile banking app. Select the 'Support' tab. Select 'Chat with us'. This link will open in a new window. Apple Business Chat. Let us know what you think Your feedback is really important to us. Share feedback Share feedback This link will open in a new window. Find a branch.The best way for our customers to contact us is usually through one of our global businesses.

Select from the options below to find the most suitable contact for you. You are leaving HSBC. Please be aware that the external site policies, or those of another HSBC Group website, may differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab. You can find contact details for our main offices in each of the countries and territories where we operate by selecting your location using the dropdown menu below.

For corporate information, including details of HSBC's presence and history in Algeria, please visit www. For corporate information, including details of HSBC's presence and history in Armenia, please visit www.

For corporate information, including details of HSBC's presence and history in Australia, please visit www. For corporate information, including details of HSBC's presence and history in Bahrain, please visit www. For corporate information, including details of HSBC's presence and history in Bangladesh, please visit www. For corporate information, including details of HSBC's presence and history in Belgium, please visit www.

For corporate information, including details of HSBC's presence and history in Bermuda, please visit www. For corporate information, including details of HSBC's presence and history in Canada, please visit www.

hsbc contact

For corporate information, including details of HSBC's presence and history in Chile, please visit www. For corporate information, including details of HSBC's presence and history in Egypt, please visit www. For corporate information, including details of HSBC's presence and history in France, please visit www. For corporate information, including details of HSBC's presence and history in Germany, please visit www.

For corporate information, including details of HSBC's presence and history in Greece, please visit www. For corporate information, including details of HSBC's presence and history in India, please visit www. For corporate information, including details of HSBC's presence and history in Indonesia, please visit www.

For corporate information, including details of HSBC's presence and history in Ireland, please visit www. For corporate information, including details of HSBC's presence and history in Israel, please visit www.

HSBC regrets to inform customers that it does not offer personal banking services in Italy and therefore cannot provide any cash facilities or ATMs. For corporate information, including details of HSBC's presence and history in Italy, please visit www. For corporate information, including details of HSBC's presence and history in Japan, please visit www. For corporate information, including details of HSBC's presence and history in Korea, please visit www.

For corporate information, including details of HSBC's presence and history in Kuwait, please visit www. For corporate information, including details of HSBC's presence and history in Luxembourg, please visit www.All our call centres are extremely busy at this time. Banking online can help you stay safe and reduce the demand on our branches and call centres so they can focus on those most in need.

Explore mortgages while rates are low

This page explains the things you can do from home. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. This is to give you added protection against the threat of fraud. There's no longer an option to just use your password. You can find out the benefits of our Digital Secure Keywhich is integrated into the app and allows you to use face or fingerprint recognition.

If you have a physical Secure Key which looks a bit like a calculator and it no longer works or has been lost, we can deactivate it. Please allow 10 working days to receive a physical Secure Key in the post. You won't be able to access online banking until you receive and activate your new Secure Key.

You can also switch to a Digital Secure Key which will provide you with instant access to online banking using your phone. You can find out more about all your options on our credit card repayment page.

We'll show you how to set up a Direct Debit - or you can make one-off payments using our app, online banking, by phone or in a branch. Our dedicated page on Direct Debits explains how to set up, amend or cancel a Direct Debit, so your household bills and other regular outgoings are paid on time.

Digital banking is the fastest and most secure way for you to make payments.

hsbc contact

You can find out more about how to make digital paymentswhether you want to pay a company or send money to family or friends. We've also introduced a new name checking service called Confirmation of Payee to reduce the risk of wrong payments being made by mistake.

We can help if you're having any trouble with activating your card or if it's lost, stolen or damaged. There's also guidance on gambling restrictions, how to block or unblock your card and how to use Apple Pay, Google Pay and contactless with your HSBC cards.

Quick links to help you manage your banking including making payments and closing an account. Help We're here to support you. What would you like help with? Coronavirus support. Home banking.

Contact us

Look at what you can do through online and mobile banking without leaving home. Credit card tips. Get help using your card. What other people are asking What is a Digital Secure Key? What's the best way for me to make credit card payments? How do I set up, amend or cancel a Direct Debit? Where can I find out more about online payments? How can I get help with my debit or credit cards? More help with everyday banking. Reset your digital banking details. An interactive PDF to help you with forgotten passwords and digital reset needs.

Managing your account. Secure Key help.

hsbc contact

Get help with things like activating your Secure Key or upgrading from a physical Secure Key. Need to get in touch?Of particular note is the fact that Cecilia had to react quickly to hotel employees' strike at one of the hotels. She quickly found arranged for me to stay at another hotel, which was most impressive (both her ability to improvise and the quality of the hotel).

She was also quite helpful in recommending certain places of interest to visit and the advisability of purchasing city passes for transportation and sightseeing. I loved how we used a different day tour agent for each of our planned trips, as it made it varied and we could compare how big the groups were.

Each one were amazing, friendly, informative and spoke very good English. The packages are great on there own, but the fact that they could be customised to what we wanted made it amazing. The service with yourselves is efficient and informative, with quick responses by email. Our whole holiday package was well planned, organised and went well stress free.

Our Nordic Visitor travel assistant was Audur Steinberg. She was extremely helpful, answered all of my questions, was very friendly, very informative, and worked hard to get us a customized trip.

Honestly, my wife and I had been planning to go to Argentina, I was planning the trip, but the travel assistant I was using was very unresponsive, unhelpful, and seemed annoyed when I would email questions.

I came across a Nordic Visitor ad online and decided to check it out. Because Audur was so wonderfully helpful, I talked with my wife and we decided to drop Argentina and go to Iceland instead. So thank you Audur. We had a great time, and have been recommending Iceland to friends and family ever since.

Super jeep was good and our driver was very friendly and informative. He had everyone laughing and screaming crossing rivers and driving off road. But most memorable moment was the snow mobile on the glacier. The instructors where first class from start to finish. All the family came back with such big smiles on their faces. Nordic staff where very helpful and always available to answer questions no matter how trivial. Thank you for organising such a amazing holiday that will stay in our memories for a lifetime.

We have just finished our Nordic Odyssey tour of 4 Scandinavian countries via: Helsinki, Stockholm, Copenhagen, Oslo, Flam and Bergen. It has been the best experience: the accommodation was brilliant and all our travel connections were made so easy by Nordic Visitor.

It meant we could enjoy exploring all these wonderful cities without the hassle of having to make the bookings. What we really appreciated was that we could and did email Cecilia from Nordic Visitor many times with questions and special requests and these were sorted out promptly and in a friendly manner.


Hsbc contact